General FAQs

What should I do if I want to complain?

We take all complaints very seriously and will do our best to resolve your concerns as quickly as possible. In the first instance you should contact the General Manager of the home. However, if you don’t feel comfortable speaking with them or you or not satisfied with their response, please contact the Support Office directly by writing to:

Sunrise Senior Living Limited,

Sunrise House,

Post Office Lane,




Your complaint will be reviewed and/or investigated by a member of management. If you would like more information on how we handle complaints, you can find this on our website and in the reception of all our homes. To view our complaint policy, click here.