Memory Care Guide

Validation Therapy

The Validation Method, or Validation Therapy, is a manner of communicating with someone who is disoriented. It allows carers, friends, and family members to meet the loved one in their reality, reducing stress and increasing happiness.

Try these tips for communicating more effectively with your loved one:


  • Try to position yourself at or slightly below your loved one’s eye level. This less-dominant stance shows respect and supports dignity.
  • If a loved one tells a story you don’t believe occurred, avoid correcting them or treating them like a child. Never argue or ask, “Don’t you remember?” If you need to redirect the conversation, ask “Did you ever...?” or, “Tell me about a time when…”
  • Ask questions about extremes. For example: “What was the best thing about that day?” or “What was the worst thing about that job?” Responding to these questions helps your loved one express feelings more fully.
  • Avoid asking “why,” which may make your loved one feel defensive. Connect more effectively by using “who,” “what,” “when,” “where,” and “how."

validation therapy for dementiaWhen all else fails to spark good, healthy communication, try a simple “Tell me about it.” You’ll be showing empathy and preserving your loved one’s dignity.

Access to our homes: latest information

We continue to monitor the situation on a daily basis, following public health advice. We've a detailed set of criteria to inform when an individual home can be reopened safely to limited visiting either by families of existing residents or by potential new residents who may want to view one of our homes. The majority of our homes are open for admissions.

As part of our approach to reopening for visitors, we'll be operating in a very different way. To minimise the risk of infection we've produced a safety guide. We'll continue to follow public health advice to determine when visits will return to normal and will continue to do our best to support residents to keep in touch with loved ones.

Latest Information