Visitor Information

Enabling meaningful contact

We recognise that lockdowns and visiting restrictions have had an impact on our residents and their loved ones. And while this has been necessary to maintain distance to keep everybody safe, we want to do more to help families and friends come together in person once more. 

In order to create opportunities for meaningful contact our team has gone a step or two further than many care homes by: 

  • Putting in place measures to allow residents to continue with a programme of daily activities to keep them active and stimulated.
  • Investing in our homes to provide safe visiting facilities for the future. This ranges from hubs to clear screens which, while not perfect, do allow families and friends to stay connected with their loved ones, seeing them face-to-face rather than on a tablet.
  • Introducing a 'Nominated Personscheme to enable every resident to choose up to 2 individuals who can visit them as safely and freely as our team. This involves a little training, regular testing and PPE but means residents can be much closer to two family members.
  • Introducing ‘Enhanced Visitor Protocols’ after extensive consultations. As long as risks can be mitigated, Enhanced Visiting means family members can visit their loved ones where there is a demonstrable clinical need or support the move-in process for new residents to reduce any distress.

“Sunrise has worked impressively with family members to understand the issues that lockdown has brought and has worked with us to develop a meaningful protocol that will help. I am looking forward to being able to spend more time with Mum, engaging in small activities which will make the world of difference to her.”

A family member’s testimonial on the enhanced visitor protocol


Supporting new residents

Many of our homes are now accepting new residents, whether for respite care or on more permanent residential, nursing or dementia care agreements. While this is ultimately positive, with families who require support to look after a loved one now able to access the care they need, it can be an anxious time too.

In order to make the transition as smooth and risk-free as possible, we’ve established a framework to provide personalised support to both the resident and their family members. It uses established methods to protect existing and new residents from COVID-19, while making sure all parties are able to get the information and reassurance required, and facilitates family support where people may be distressed during the very early days, safely.

To reduce any distress of the transition we may be able to make Enhanced Visiting a possibility so that new residents see more familiar faces who can help them feel at home. 

Take a tour of our homes

With the introduction of rapid testing at our care homes, you can now visit and take a tour of our care homes prior to moving in with us. To find out more and to book a tour please contact us on 0800 0318 474.


A message from our CEO

“I’m immensely proud of all of our team members, residents and family members for their dedication, endurance and understanding during the Covid-19 pandemic. While this has been a testing time for all, the countless instances of heroism that have been displayed across our organisation have allowed us to manage this pandemic effectively. As we look forward, Sunrise Senior Living UK has put in place strong measures to continue adapting to this challenge, always prioritising the safety and wellbeing of our residents and team members.”

Natalie-Jane Macdonald MBE, CEO of Sunrise Senior Living UK and Gracewell Healthcare


To see our latest Covid-19 updates, please contact your local Sunrise Senior Living for more information.

Visitor Guide - Visiting Information

Please find our visitor guide available for download here.
Useful Information

Archive: COVID-19 Updates


Keeping residents safe


Terms and Conditions

Respite terms