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Date: 03/07/2020 5.00pm

I spoke about how we were planning to be in a position to open our homes safely to limited visiting, and after weeks of testing, I’m pleased to say that we’ve been making steady progress.

The criteria that we set have meant that each home has been working to the most stringent of guidelines ahead of opening, including infection status within the home, antigen test status among residents and team members and the level of infection in the local area where the home is situated. I know for many of you – you’re now starting to be able to see your loved ones again, and I thank you for your patience on this.

For those of you who’ve yet to see your loved ones face to face, I appreciate how difficult this prolonged period of separation is. There’s a reason as to why this has not been possible, and we want to ensure that safe visiting will be in place as soon as possible. We’re very grateful for your support and understanding as we work through the plans in place in all our homes, to make visiting a reality.

I’m sure many of you may have seen the press coverage of our ‘drive by’ visits in some homes, where we’ve been able to facilitate the safe visits to see loved ones. In the areas where face to face visits have not been possible as yet, we hope to continue this practice.

The safety of your loved one and our team members is paramount, and we continue to make sure that our protocols are in place and maintained so that our homes are a safe place for everyone. Accompanying the successful opening of some sites, we’ve also developed a regular fortnightly testing protocol that will help us maintain a COVID-19 free environment in our homes and help to assure the wellbeing of residents and team members.

We’re also cautiously starting to welcome a small number of new residents into some of our homes and are doing this in a way which protects our existing residents from any risk of infection.

As you’ll have no doubt seen, the social care sector has been subject to immense pressure from the Covid-19 pandemic, and through the support, patience and resilience of our residents and your loved ones, many thousands of lives have been protected. I’ve been especially touched by how many residents have been able to thrive in the face of the pandemic, all made possible through your love and the support of our amazing team.  We’ve received a huge number of testimonials and thanks from families for keeping life as normal as it could be during such a momentous period and this has inspired our teams to even greater efforts.

Best regards,

Dr. Natalie-Jane Macdonald, CEO




The majority of our Sunrise homes are now open for new residents to move-in with us. To find out more please contact us here.

Take a look at some of the fantastic activities and events our homes have been doing over the last few months:

Sunrise of Banstead - Friends and Family Drive-Thru


A number of our homes are now open to visitors, please contact our home directly if you wish to arrange a visit.

Access to our homes: latest information

We continue to monitor the situation on a daily basis, following public health advice. We've a detailed set of criteria to inform when an individual home can be reopened safely to limited visiting either by families of existing residents or by potential new residents who may want to view one of our homes. The majority of our homes are open for admissions.

As part of our approach to reopening for visitors, we'll be operating in a very different way. To minimise the risk of infection we've produced a safety guide. We'll continue to follow public health advice to determine when visits will return to normal and will continue to do our best to support residents to keep in touch with loved ones.

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