What measures have been taken so far to protect the residents and staff?
As well as using PPE (personal protective equipment) in a home for residents who have symptoms suggestive of COVID-19 we are also using PPE when delivering care and other services within two metres of all other residents in that home. This therefore applies to personal care, assisting our residents who need help with eating, when delivering medication and when providing one to one activities at a resident’s bedside or chair, as examples. This is intended to minimise the risk of spread of the infection from one resident to another. I hope that these measures reassure you, when you are not able to visit as usual, that we are taking every appropriate infection control measure to safeguard your loved one.