My mum was planning to move into Sunrise in late October, but as her circumstances suddenly changed, Sunrise were amazing and took her at very short notice. The whole move-in procedure was smooth and reassuring. The manager and move-in co-ordination were wonderful. My mum is so happy and finally feels safe and no longer lonely.
Despite the current COVID restrictions, visits are enabled and encouraged. As a family, we can finally stop worrying about mum, as she starts to enjoy life.
Review relates to October 2020.
How likely would you be to recommend Sunrise of Hale Barns? Extremely Likely
My partner and I have been residents here at Sunrise, Hale Barns for over a year and I can say even before the epidemic, the life here is as perfect as anyone can wish for. Everything and everyone is here for the comfort of the residents and I would not improve on anything.
The appearance of Covid-19 has been handled as perfectly as everything else and continues with all steps being taken to keep us safe.
Our deepest thanks to everyone for everything.
Review relates to September 2020.
The standard of care my Mum has received has been excellent. The COVID-19 has been extremely challenging and both the management team and personal carers and staff have kept me informed on a regular basis. I am confident that Mum is safe and well cared for. The staff has also done a great job of keeping Mum entertained during these difficult times. We have both benefitted from Google time video calls and 'drive-by" visits.
Review relates to June 2020.
My mother has been a resident at Sunrise of Hale Barns since it opened over 10 years ago, and we have noticed huge improvements since there was a change in management a couple of years ago. The most noticeable change is that the staff seem to be happier and more relaxed and in turn, this has had a huge effect on mum's happiness and wellbeing there. We suspect that this change in atmosphere has been in part due to the approach that the new General Manager has taken to ensure her staff are equipped and supported to offer the very best care for our loved ones. We suspect that General Manager's previous role as ALC at Sunrise Hale Barns has brought vital insights to the General Manager role. There has been greater attention to detail in regards to our mother's needs and better communication with our family. This has been especially highlighted in the way the General Manager and her team have made themselves available to family member's queries and concerns during the Coronavirus crisis.
Review relates to May 2020.
We have been very happy with Sunrise and their care to date. This has continued through the current lockdown and their management of the situation. Mum has remained free of infection. We have felt she is safe and well cared for through this very difficult time. We have loved speaking to her online and "drive-by" visits have helped us keep in touch. Thank you for looking after her.
Due to the latest national restrictions, we continue to monitor the situation on a daily basis, following public health advice. We’ve a detailed set of criteria to inform when an individual home can be reopened safely to limited visiting either by families or existing residents. The majority of our homes are open for new residents.
At Sunrise Senior Living UK, the health and happiness of our residents is of the utmost importance. It’s why over 90% of our care homes are rated as Good or Outstanding by the CQC. That’s why we’ve put in place a range of rigorous measures to help reduce the risk of COVID-19 infection within our homes, and to protect the physical and emotional wellbeing of our residents and the team around them.