No one describes their experience at Sunrise of Bassett better than our very own residents and families. Read some of our favourite testimonials below.
When Fiona's mum passed away, she wrote us a letter because - as she says - "there are so many sad stories about the quality of care. I hope my mum's experience can be an example of what is possible.
You can see Fiona's moving and inspirational letter in full by clicking here.
In July 2013, Lara McAneny needed to find a new home for her Nana - fast. As British-born Lara now lives in the USA, it was always going to be something of a challenge. Lara writes "I would like to share my story of how we were blessed to find Sunrise Senior Living of Bassett in Southampton, where my Nana now resides.
You can read the full story by clicking here
After her aunt sadly passed away, one family member was moved to write to Sunrise to let us know that her aunt had felt happy here.
You can read part of her letter by clicking here.
I came to live at Sunrise two and a half years ago. I had been very unwell before and I was glad I made the decision to stay, it was the best decision I have made. I have been shown much love and care from all concerned and each day is filled with lovely activities. If you wish to take part. We are all like one big family. Thank you - Patricia
My mother has been in Sunrise of Bassett for 5 months, arriving just before the lockdown started. We chose it because we knew that she could no longer live independently and would need nursing care. We are very happy with the level of care, cleanliness and positive atmosphere. I would strongly recommend the whole staff - the activities, the reception, the housekeeping, the catering, and the care staff, as they all give excellent service.
Review relates to August 2020.
How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely
Sunrise goes above and beyond to make a real 'home' and not feel like a care home, whilst providing solid care and safety. It feels like a five-star hotel. Food, refreshments and care all first class.
Review relates to May 2020.
Before coming here I visited many care homes with my son and Sunrise of Bassett was the best, despite ups and downs I am happy here. During my first year here I took over the running of the resident's shop which I enjoyed very much. I also enjoyed indoor gardening and flower arranging activities. The first time I went to a musical bingo I won a prize! I also liked painting and musical entertainment. The residents are encouraged to mix with others and be friendly.
The staff are very helpful. They pay attention to you and notice how you are feeling about actually staying and particularly I noticed this morning because I was not well this morning. I have a cat (which was readily accepted), I let her out directly into the garden but I fell when shutting the door but immediately and the next day it was noticed and I was asked if I was ok etc.
Before I joined Sunrise I visited many homes and was not sure on which to settle. I am pleased I chose Sunrise around 3 years ago and I couldn't be happier.
We continue to monitor the situation on a daily basis, following public health advice. We've a detailed set of criteria to inform when an individual home can be reopened safely to limited visiting either by families of existing residents or by potential new residents who may want to view one of our homes. The majority of our homes are open for admissions.
As part of our approach to reopening for visitors, we'll be operating in a very different way. To minimise the risk of infection we've produced a safety guide.
We'll continue to follow public health advice to determine when visits will return to normal and will continue to do our best to support residents to keep in touch with loved ones.