Sunrise Senior Living UK’s Director of Operations shortlisted for national award

Sunrise  |  October 15, 2019

Sunrise Senior Living UK’s Director of Operations, Emma Dean, has been shortlisted in the Best Care Operations Manager category at the National Care Awards.

The National Care Awards is a yearly event that that celebrates the best people in the long-term care sector. There are 18 categories at the awards, focusing on recognising those who provide consistently outstanding care. Emma Dean is a finalist in the Best Care Operations Manager category which recognises someone who has demonstrated ‘exceptional vision, leadership and is at the forefront of new management techniques’.

Emma was nominated for this award for her work managing Sunrise care homes that operate to an industry-leading standard. An example of this was her oversight of Sunrise of Westbourne, a home that was recently rated as ‘Outstanding’ by regulators and achieved an accreditation from the Gold Standards Framework for their end-of-life care. Her background as a former Care Home Manager has enabled her to take a hands-on approach.

She was also recognised for going above and beyond to ensure staff and relatives feel informed and involved. One family credited her as the reason they felt comfortable moving their loved one into one of their residences, as she ensured they were involved in decision-making processes and explained how the home operated at every stage of the admissions process. She was also commended by team members for sending out a weekly email of updates which has helped create an open dialogue between homes.

The awards are organised by Caring Times magazine and the winners will be announced on Friday 29th November at the Hilton London Metropole.

Emma Dean, Director of Operations at Sunrise Senior Living UK, said:

“I am honoured to be nominated for this national award – it is full credit to all the people I work with on a daily basis who are focused on delivering outstanding care to our residents.

“From an operations perspective it is a pleasure to work for Sunrise as we can be hugely agile if the latest evidence shows us a certain treatment or technology can help our residents live better lives. The teams I work with are constantly looking to innovate and that is something I have always tried to encourage.”