The Sunrise Quality Promise

The Sunrise Quality Promise

Championing the quality of life for all older adults - it’s the mission and responsibility of every Sunrise team member. To achieve that, we invest in our team. New team members complete a comprehensive Sunrise training curriculum focused on the care and wellbeing of our residents.

Coming to Sunrise has given me a new outlook on the third phase of my life. No more wariness about the fabric of a building, or the problem of caring for a garden. Stairs replaced by a lift, housework, cooking and laundry all taken care of by a team of friendly people.
– Resident at Sunrise of Weybridge

Our Legacy of Care

For our residents and families, quality of life means providing a supportive home filled with friends (including our resident pets), trusted and compassionate carers, nutritious meals, and days filled with enriching activities that nurture the mind, body and spirit. Annually, we survey residents and their families about their experiences, and they confirm what we always hope. Some of the 1,000 responses to our latest survey (2013) included comments such as:

Resident Family Surveys

Our Culture of Safety

Our culture encourages teamwork. Every Sunrise care home team member is directly involved in monitoring the safety of our residents. When something does not happen as it should, we are all over it. Our care homes were purpose built with seniors in mind, and special safety features include:

  • Call systems in bathrooms as well as bedrooms, and mobile pendants to call for immediate help
  • Key coded door systems that securely monitor the comings and goings in every care home
  • Furniture with rounded edges and flame-retardant, hygienic fabrics
  • Mid-point and end-of-corridor seating that offers rest stops and conversation areas
  • Innovative chair rails along corridors to provide support and guidance for residents

Always Reaching Higher

At Sunrise, we always look to improve performance in all areas of the care home. On a monthly basis, our regional leaders review standards in:

  • Resident Care
  • Clinical Operations
  • Regulatory & Compliance
  • Dining
  • Facilities & Maintenance
  • Human Resources & Training
From the start, we have been impressed by the care that Mum has received at Sunrise. It is a huge relief to know that she is in a safe and secure environment that, at the same time, provides an excellent level of care including personal hygiene, laundry, hairdressing, excellent food and nursing care when necessary.
– Relative of a resident at Sunrise of Edgbaston

By delivering on our commitment to quality, our residents and families enjoy the peace of mind that comes with a prestigious care home.

Access to our homes: latest information

We continue to monitor the situation on a daily basis, following public health advice. We've a detailed set of criteria to inform when an individual home can be reopened safely to limited visiting either by families of existing residents or by potential new residents who may want to view one of our homes. The majority of our homes are open for admissions.

As part of our approach to reopening for visitors, we'll be operating in a very different way. To minimise the risk of infection we've produced a safety guide. We'll continue to follow public health advice to determine when visits will return to normal and will continue to do our best to support residents to keep in touch with loved ones.

Latest Information