Our Ethical Approach

Sunrise Senior Living has a long-standing commitment to excellence, integrity and ethical behaviour in championing quality of life for all seniors. Our commitment is based on incorporating our mission, Principles of Service and Core Values into everything we do. This includes the relationships that we build with Sunrise residents, their families, our team members and business partners.

Addressing Your Concerns

If you’re concerned about any aspect of your relationship with Sunrise Senior Living, we urge you to contact us. These concerns can include – but are not limited to – worries about:

  • Resident care
  • Bills or reimbursement
  • Fraud or theft
  • Government or care regulator regulations
  • Workplace violence
  • Discrimination
  • Harassment
  • Conflict of interest
  • Substance abuse
  • Employee relations
  • Policy compliance
  • Business ethics

As a first step, raise your concerns directly with the care home, team or individual concerned. The management at your local care home will be available to help to resolve any issue. However, if you prefer to remain anonymous, or your issues are not resolved, please call the Sunrise Ethics Hotline on 0800 0328 483. You can also submit a report online at http://www.ethicspoint.com

To find out more about how Sunrise addresses concerns raised by residents, team members, family members and business partners, see our Code of Conduct & Integrity.



Access to our homes: latest information

We continue to monitor the situation on a daily basis, following public health advice. We've a detailed set of criteria to inform when an individual home can be reopened safely to limited visiting either by families of existing residents or by potential new residents who may want to view one of our homes. The majority of our homes are open for admissions.

As part of our approach to reopening for visitors, we'll be operating in a very different way. To minimise the risk of infection we've produced a safety guide. We'll continue to follow public health advice to determine when visits will return to normal and will continue to do our best to support residents to keep in touch with loved ones.

Latest Information