Our Ethical Approach

Sunrise Senior Living has a long-standing commitment to excellence, integrity and ethical behaviour in championing quality of life for all seniors. Our commitment is based on incorporating our mission, Principles of Service and Core Values into everything we do. This includes the relationships that we build with Sunrise residents, their families, our team members and business partners.

Addressing Your Concerns

If you’re concerned about any aspect of your relationship with Sunrise Senior Living, we urge you to contact us. These concerns can include – but are not limited to – worries about:

  • Resident care
  • Bills or reimbursement
  • Fraud or theft
  • Government or care regulator regulations
  • Workplace violence
  • Discrimination
  • Harassment
  • Conflict of interest
  • Substance abuse
  • Employee relations
  • Policy compliance
  • Business ethics

As a first step, raise your concerns directly with the care home, team or individual concerned. The management at your local care home will be available to help to resolve any issue. However, if you prefer to remain anonymous, or your issues are not resolved, please call the Sunrise Ethics Hotline on 0800 0328 483. You can also submit a report online at http://www.ethicspoint.com

To find out more about how Sunrise addresses concerns raised by residents, team members, family members and business partners, see our Code of Conduct & Integrity.



Visiting our homes: latest information

Due to the latest national restrictions, we continue to monitor the situation on a daily basis, following public health advice. We’ve a detailed set of criteria to inform when an individual home can be reopened safely to limited visiting either by families or existing residents. The majority of our homes are open for new residents.

How we’re keeping our care homes safe

At Sunrise Senior Living UK, the health and happiness of our residents is of the utmost importance. It’s why over 90% of our care homes are rated as Good or Outstanding by the CQC. That’s why we’ve put in place a range of rigorous measures to help reduce the risk of COVID-19 infection within our homes, and to protect the physical and emotional wellbeing of our residents and the team around them.

Latest Information