Our Ethical Approach

Sunrise Senior Living has a long-standing commitment to excellence, integrity and ethical behaviour in championing quality of life for all seniors. Our commitment is based on incorporating our mission, Principles of Service and Core Values into everything we do. This includes the relationships that we build with Sunrise residents, their families, our team members and business partners.

Addressing Your Concerns

If you’re concerned about any aspect of your relationship with Sunrise Senior Living, we urge you to contact us. These concerns can include – but are not limited to – worries about:

  • Resident care
  • Bills or reimbursement
  • Fraud or theft
  • Government or care regulator regulations
  • Workplace violence
  • Discrimination
  • Harassment
  • Conflict of interest
  • Substance abuse
  • Employee relations
  • Policy compliance
  • Business ethics

As a first step, raise your concerns directly with the care home, team or individual concerned. The management at your local care home will be available to help to resolve any issue. However, if you prefer to remain anonymous, or your issues are not resolved, please call the Sunrise Ethics Hotline on 0800 0328 483. You can also submit a report online at http://www.ethicspoint.com

To find out more about how Sunrise addresses concerns raised by residents, team members, family members and business partners, see our Code of Conduct & Integrity.

Our latest information on Coronavirus

Visiting arrangements

As our residents are all particularly vulnerable to the COVID-19 infection, we have taken the difficult decision to temporarily suspend all visits from relatives and friends, unless in exceptional circumstances. We do not take this decision lightly; reducing visitors into our homes will help protect the health and safety of residents which is our priority. Visits from healthcare professionals and for matters relating to health and safety continue with appropriate precautions.

Our intention is to follow public health advice to determine when visits will return to normal. We will continue to do our best to support residents to keep in touch with loved ones via other methods, such as phone and video calls, letters or emails in the short term.

Latest Information