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Testimonials

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Resident and Family Testimonials

No one describes their experience at Sunrise of Bassett better than our very own residents and families. Read some of our favourite testimonials below.

"Thank you from the bottom of my heart."

When Fiona's mum passed away, she wrote us a letter because - as she says - "there are so many sad stories about the quality of care. I hope my mum's experience can be an example of what is possible.

You can see Fiona's moving and inspirational letter in full by clicking here.

"Blessed to find Sunrise..."

In July 2013, Lara McAneny needed to find a new home for her Nana - fast. As British-born Lara now lives in the USA, it was always going to be something of a challenge. Lara writes "I would like to share my story of how we were blessed to find Sunrise Senior Living of Bassett in Southampton, where my Nana now resides.

You can read the full story by clicking here

"My Aunt was very happy..."

After her aunt sadly passed away, one family member was moved to write to Sunrise to let us know that her aunt had felt happy here.

You can read part of her letter by clicking here.

"Best decision I have made..."

I came to live at Sunrise two and a half years ago. I had been very unwell before and I was glad I made the decision to stay, it was the best decision I have made. I have been shown much love and care from all concerned and each day is filled with lovely activities. If you wish to take part. We are all like one big family. Thank you - Patricia

Recommended on carehome.co.uk

These testimonials have been independently checked by Carehome.co.uk


My sister arrived 6 weeks ago, straight from the hospital. The staff we met on arrival made her feel very welcome and I visited her twice a week and stayed all day and dined with her at lunchtime. My opinion of the staff is excellent, they have been very nice and extremely helpful. My sister leaves here at the end of the week and I believe she will miss the home a lot. A lovely place and it gave me and my husband a great peace of mind. Thank you all and well done.

Review relates to July 2017.

How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely

25 Jul 2017 by Marilyn L Sister of Resident/Service User

I visit my friend who is a Sunrise resident weekly and very much look forward to it. As soon as I enter the building the atmosphere is warm and welcoming. All the residents that I have got to know during my visits all seem happy and contented there. The carers are attentive to their needs, their surroundings are spotless and it truly feels like home. I feel a need to mention that the manager and admin team went above and beyond to help resolve a problem which arose concerning funding for my friend which enabled her to remain at Sunrise which was her dearest wish. Thank you to the team - you are marvellous. My friend is so happy at Sunrise where she is so well cared for and her quality of life enhanced.

Review relates to July 2017.

How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely

21 Jul 2017 by L G Friend of Resident/Service User

I have never had a more helpful manager I like the way he manages the team and is willing and helpful with the slightest of things and he always leaves us with a smile it really makes this feel like our home. I am well looked after by everyone.

Review relates to June 2017.

How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely

22 Jun 2017 by J S Resident / Service User

I have been extremely impressed with the care given. The atmosphere and relationship between residents and staff is wonderful. I have eaten here on quite a few occasions - a lovely experience. I really have no negative comments.

Review relates to June 2017.

How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely

14 Jun 2017 by Wendy H Daughter-in-law of Resident/Service User

Residents and son's/daughter's appreciate the outstanding levels of hygiene and cleanliness in the private rooms and community areas. Visitors are impressed by the homely feel they get when coming into the reception area from outside. I've been here for six months. I've made some good friends and I'm happy here. We receive unfailing courtesy, care and patience from all members of staff. We are all valued and know we can raise any worries or suggestions and know they will be dealt with. The food is tasty and varied. Alternatives are provided for intolerances and allergies. There is a wide range of activities on offer every day organised by members of the activities team. We're privileged to live in such lovely surroundings. I call it hotel living with care when needed. Please visit us.

Review relates to May 2017.

How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely

06 Jun 2017 by Lorraine R Resident / Service User