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Testimonials

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Resident and Family Testimonials

No one describes their experience at Sunrise of Bassett better than our very own residents and families. Read some of our favourite testimonials below.

"Thank you from the bottom of my heart."

When Fiona's mum passed away, she wrote us a letter because - as she says - "there are so many sad stories about the quality of care. I hope my mum's experience can be an example of what is possible.

You can see Fiona's moving and inspirational letter in full by clicking here.

"Blessed to find Sunrise..."

In July 2013, Lara McAneny needed to find a new home for her Nana - fast. As British-born Lara now lives in the USA, it was always going to be something of a challenge. Lara writes "I would like to share my story of how we were blessed to find Sunrise Senior Living of Bassett in Southampton, where my Nana now resides.

You can read the full story by clicking here

"My Aunt was very happy..."

After her aunt sadly passed away, one family member was moved to write to Sunrise to let us know that her aunt had felt happy here.

You can read part of her letter by clicking here.

"Best decision I have made..."

I came to live at Sunrise two and a half years ago. I had been very unwell before and I was glad I made the decision to stay, it was the best decision I have made. I have been shown much love and care from all concerned and each day is filled with lovely activities. If you wish to take part. We are all like one big family. Thank you - Patricia

Recommended on carehome.co.uk

These testimonials have been independently checked by Carehome.co.uk


Every time you walk through the doors of Sunrise of Bassett you always receive a warm welcome. It is a home from home. Staff are happy and courteous, always attentive to residents needs. The communal areas are consistently clean, tidy and fresh and residents seem happy and involved in various activities. After visiting Sunrise of Bassett for three years their standards have never slipped. I have eaten in the private dining room so can truthfully say the food has been superb, served quickly and always with a smile, the cost very reasonable indeed with plenty of choice on the menu- the same menu which is available to residents. There is something to do all day if the residents so choose with many varied activities. I love visiting- it is a real treat.

Review relates to January 2017.

How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely

10 Mar 2017 by Linda G Friend of Resident/Service User

I arrived here in December 2016. I have received support in all areas of assisted living and I would like to highlight some of them. The general manager who has been readily available to listen and deal with my concerns to enable me to settle in on a practical and emotional level. The accounts lady, she has been enormously helpful in adjusting my bill following my transfer from another Sunrise. The community maintenance assistant who patiently sorted out my technical and practical matters in my accommodation, thus making life easier. The dining services coordinator who has supplied and sourced alternative types of food to deal with my intolerances and the efficient and pleasant dining room server.

Review relates to January 2017.

How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely

25 Jan 2017 by Lorraine R Resident / Service User

Mu aunt and uncle have lived at Sunrise of Bassett for the last 2 years. They have enjoyed the privacy of their own rooms or socialised in the many activities and trips out, experiencing friendly, adoring professional attention from the staff in all areas. My aunt passed away peacefully in her sleep age 96 at Sunrise of Bassett. During her final weeks, she was treated with utmost dignity and professional care.

Review relates to March 2016.

How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely

25 Apr 2016 by Liz L Niece of Resident/Service User

I come to visit my friend and always feel very welcome. The staff are very helpful and happy, and I feel that Sunrise is a lovely place to live in.

Review relates to March 2016.

How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely

21 Mar 2016 by Margaret R Friend of Resident/Service User

After losing my wife and my home I am so grateful for all the kind care I now receive at Sunrise. Food is excellent, many varied activities and ready access to medical facilities. My rooms are now my home and I am a contented 91 year old.

Review relates to February 2016.

How likely would you be to recommend Sunrise of Bassett (Southampton)? Extremely Likely

18 Mar 2016 by William F Resident / Service User