My mum was a resident until May 2017 when she sadly passed away. She loved her time at Sunrise and myself and family were very happy with her care and the amazing support we received when she was dying and afterwards.
Mums happiness at Sunrise as the reason I wanted to volunteer, playing bingo with the residents some of whom were mums friends. I feel very much part of the Sunrise family.
Review relates to September 2017.
How likely would you be to recommend Sunrise of Bagshot? Extremely Likely
My Dad is very well looked after at Sunrise Bagshot. The staff are very friendly, caring and work hard to ensure Dad is as comfortable and happy as possible. The living rooms downstairs are spacious and welcoming, the bedroom suites comfortable with a lovely garden outside. There is a very good range of activities and trips catering for all sorts of interests. Family and friends visiting are made to feel very welcome and the management communicates very well with family members. I have been really impressed by the commitment of all the staff to making life at Sunrise enjoyable.
Review relates to July 2017.
My mother has been a resident of Sunrise of Bagshot for 8 years and has been very well treated. The accommodation is well looked after and the care home well run. The staff have always been there when we have needed them. I hope she will be there for many years to come.
Pleasant surroundings, more like a hotel that a care home. Excellent care.
Review relates to June 2017.
We have been delighted with the care our uncle and aunt received at Sunrise. Management and staff demonstrated exemplary care, patience and respect at all times, including when our uncle was not easy to deal with. We visited very frequently and never witnessed anything other than this high level of behaviour towards any resident. Equally, they warmly welcomed and cared for us as relatives as much as the residents. We had free access to visit at any time of day or night. Our only negative experience in 6 months was a power cut as no backup power was available.
Sunrise is not cheap, but fees are made clear up front and billing is accurate to agreed rates, although invoices could be a bit clearer.
Facilities were always clean and the food is excellent. There was lots of flexibility towards special needs and requests. The atmosphere always appeared relaxed. One always had more of the impression of a hotel than a care home. The level and variety of activities provided is also excellent.
Review relates to March 2017.